Expert Platform 2.0 FAQs
Q1) What is Platform 2.0?
Expert platform 2.0 is a new,
easier and better way to provide step-by-step detailed solution. For more
information, check out this article.
Q2) I want to join Platform 2.0!
We are constantly trying to improve your authoring experience. Currently, this is only applicable to limited experts and
eventually, we will provide this new authoring experience to all the experts.
Stay tuned!
Q3) I want to solve via
phone/mobile on Platform 2.0!
This experience works best on a
PC/laptop. Some features may not work while solving through mobile.
Q4) I have submitted wrong solution, can I edit/comment on it?
Currently, edit and comment features are not available on platform 2.0.
Q5) How can I use tools in Expert Platform 2.0?
All tools are available on the expert
authoring dashboard and can be inserted in any step. Please check out this video and learn how to use all tools.
Q6) I'm not able to access my account as it is revoked, please reinstate!
Once
revoked, the account cannot be reinstated in the same or any other subject. Payments are processed by the 15th of every month for the valid solutions. To avoid revocation, please follow Chegg Authoring Guidelines through and through.
Q7) I am not getting many
questions in my queue
All available questions have been
locked by other experts for solutions. Try and refresh your page at different
time intervals or log in later to view questions in your subject. The best time
to login is 1AM-9AM.
Q8) What is the maximum number of
steps that I can add to my solution?
There is no
limitation in adding the number of steps, as long as your solution is well
explained.
Q9) How can we type a series
of equations?
You can use the equation renderer tool 
for
typing of series of equations. Kindly check out this video.
Q10) What happens if my solution receives a Red badge in the quality review?
We
would like to inform you, that solutions submitted by you from 1st September
2022 onwards, that receives a Red QC badge, will NOT be paid. Please note for economics and accounting, we are already not paying red badge solutions from 1st July 2022.
Q11) Platform 2.0 courses are
locked for me!
The courses are for selected
experts only, you will be notified over email, SMS when it's available for you.
Q12) I am not able to upload an
image as it shows an error
It is now mandatory to describe
your image by using alt text box else it will not allow you to upload.
Q13) I am not able to upload
handwritten solutions
Uploading handwritten solutions
are prohibited on Expert Platform 2.0 and will attract penalty if done so. You
can upload the image (only when required) using the upload image option and
label by adding lines, alt text on the image using the tool.
Q14) Can I upload images in Expert Platform 2.0 for 3rd
party software questions like AutoCAD, Solid works, etc?
Yes,
you can upload.
Q15) I am
not getting ratings on Expert Platform 2.0 due to which my ELP badge is
downgraded.
From
July, students are rating the solutions more frequently and all experts are
getting more ratings than before, please check the dashboard once again.
Q16) My
CF score has reduced drastically in Expert Platform 2.0. What should I do to
improvise it?
Make sure you are providing step-by-step, detailed,
and well-explained solutions, also use the tools provided in the Expert Platform 2.0.
Q17) I
have received down votes from students despite complete solutions, resulting in a low
CF score. Will my account get revoked?
Students
usually down vote your solutions if they find your solutions are
incorrect/irrelevant/incomplete. Please make sure you are always providing
detailed and step-by-step explanations along with diagrams to explain your
solution for students’ better learning experience and ensure that your CF score
is greater than 80%.
Q18) Does the CF score
only include student rating or QC review as well?
On
Expert Platform 2.0 your ratings from the in-house quality team are not
converted into your CF score, however, students' ratings are only considered in
your CF score.
Q19) How to check my
quality review on my solutions?
Quality reviews are now on your authoring dashboard.
Click here for the detailed video.
To check your Quality Reviews, go to the 'My Answers' tab. You will find: Chegg Rating – Feedback shared by the Chegg Quality team & Student Rating – Feedback shared by the students.
The badge under 'Chegg Rating' indicates that your Quality Review for that solution is done. The new feature has three colors of badges: Green means “satisfactory”, Yellow means “neutral”, and Red means “unsatisfactory”
Click question links in the 'My Answers' tab to view the respective solutions that you have submitted; its detailed review feedback will be available on the right side
To check your Quality Reviews, go to the 'My Answers' tab. You will find: Chegg Rating – Feedback shared by the Chegg Quality team & Student Rating – Feedback shared by the students.
The badge under 'Chegg Rating' indicates that your Quality Review for that solution is done. The new feature has three colors of badges: Green means “satisfactory”, Yellow means “neutral”, and Red means “unsatisfactory”
Click question links in the 'My Answers' tab to view the respective solutions that you have submitted; its detailed review feedback will be available on the right side
Q20) How can I draw
complex diagrams?
By using a drawing tool, you can create complex diagrams and figures.
Please watch this video for complete information.
Q21) I'm not comfortable on Platform 2.0, please revert me to old platform!
Don’t worry, we got your back! Our team is continuously working on improving your authoring experience and adding more features to help you write better solutions.
Video Gallery- Resolve your queries instantly
Related Articles
Expert Platform 2.0 - New authoring platform
Chegg Expert Platform 2.0 We’ve built a new experience around quality and convenience for you. (This is only applicable for selected experts for now). Please submit your feedback or report a bug for expert platform 2.0 here. Check out this video to ...Quality review- Expert platform 2.0- Now live on your authoring dashboard
Quality Review Quality reviews are feedback given on your solutions by our quality team so that you can improve your overall authoring quality for students' better learning experience. Please check out this video about quality reviews. Your solutions ...Additional Authoring time on Expert platform 2.0
Exciting News! We are glad to announce the launch of the 'Additional Authoring time' feature on Chegg Q&A. This feature will give you the option to extend the authoring time by 1 hour from the current stipulated time of 2 hours. A pop-up to add 30 ...Save & Reuse Diagrams and Circuits on Expert platform 2.0
Saved diagrams will be available under the 'Saved shapes' option. You can reuse the saved diagrams in future solutions. All saved shapes can be customized as per the question. New feature- Mathway Tool on Expert platform 2.0
Mathway Tool Mathway tool automatically solves mathematical expressions and provides a step-by-step solution. Key features: • Convenient toolbar access – Experts can access Mathway directly in EP 2.0 editor via a toolbar button. • ASCII math notation ...