Face Recognition - Biometric Based Login
To enhance the safety and
security of your Chegg Q&A account, biometric-based login will soon be
enabled. This feature ensures secure access to your account through facial
recognition.
How to
register for Biometric based login?
Here are the steps:
- Enter
your Chegg registered email id and password on expert.chegg.com
- Accept
the consent to record your biometrics – click on “I Agree”.
- Allow
camera permissions on the browser pop-up
- Place
your face in the face recording circle and click the ‘Start Video Check’
button

- Follow
the instructions to successfully register your face (move closer / hold
your face still in the circle)

- Post
successful verification, accept updated T&Cs. Post this, you
will be redirected to the Chegg Q&A homepage
Here are
some reference images to help you get a better understanding of the new login
flow:
Pre-requisites:
Devices:
Note: Face once registered to an account,
cannot be changed. Hence, ensure it’s you only while registering.
FAQs around Biometric/Face registration process:
I don’t have a system camera. What to do?
Please arrange a web camera or log in via laptop/mobile to register your face.
Can I complete this process later?
No, because you won't be able to log in to the dashboard without completing this process.
What should I do if I am not able to register?
Why is my Face registration process failing?
Please ensure that only you, the account owner, is trying to register, and that your face is clearly visible. If the issue persists, check your camera settings or try using a different device.
Can we skip Face recognition option?
No, this option cannot be skipped.
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