Ever wondered how
can you get the resolution of your query asap?
Categorize your query
correctly and get quick help from your support team. Check out the below video:
categorization=faster query resolution.
Once you land on the Support ticket page, you will see some required fields
which you need to fill in before writing your query. This is how your screen
will look like -
Once you click on the Query
category, you will find a list of options in the drop-down menu.
Now let us learn, how
you can choose the exact query category suitable for your concern.
Issues/Glitches: Any error
or technical glitch you face while authoring questions should be reported under
this category. For example- if continuously facing “something went wrong
error”, “we encountered an error”, unable to submit/skip a solution/question even after
refreshing or deleting cookies and history, etc.
Any query which does not
cover the list of categories should be categorized in others. Example, experience
certificate, suggesting feedbacks on Chegg Q&A board, how to work full time
with Chegg, etc.
related doubts: Queries
for your concerns and questions related to solving solutions on the Q&A
board should be covered. For example – how to start authoring on Q&A board?
How many solutions can I solve in a day? How to upload an image in my solution?
How can I solve more questions? Questions are difficult, can I skip more?
related: This category
covers doubts/queries related to payment status (pending/returned), payment
cycle, incorrect payment, payment details.
Modification: For subject change/addition/removal,
you should select this category. For example – Can I add one more subject to my
account? Are there any criteria for addition/change in the subject?
updates: If your bank
account is closed/non-operational or your bank has been merged with another bank,
kindly raise a ticket under this category to update your bank account details.
COMIS review/ Quality review doubts: If you have doubts related to quality review or are not satisfied with a
review, don’t worry we got your back, raise a ticket under this category. For
example – if you are not satisfied with the COMIS review, you can request a
re-review. How often will I get a quality review? My solution is marked as
plagiarized, what to do?
status/unable to log in: To
check if your account has been revoked or any issue that you are facing while
logging on the Q&A board to answer. For example – Is my account revoked as
I am unable to solve? The login link says invalid username or password.
for addition in Chegg official Telegram/WhatsApp groups: Select this category, you need to put your
request for adding you in the official Chegg Telegram group. Please note that we have migrated from WhatsApp to Telegram now.
rating & CF score: For
queries/concerns related to student rating & CF score select this category.
For example – Not getting any ratings from students, what is my overall CF
score? What is a CF score? how can I improve it? How do we calculate our CF
profile update request/ unsubscribe from all Chegg communications: Under this category, you need to write your
request for updating your profile details such as name update (spelling)
request, contact number, etc. Also, if you wish to unsubscribe from any of our
communication channels, you can raise a request under the same.
closure of Chegg account: If
you do not wish to work with us anymore and decide to opt-out/close the account,
select this category.