All about bank details, TDS and payment

Payment, TDS and Bank Details

Important Update: Payment details for the August'23 will be available on the Expert payment dashboard by 15th September'23 & the payment will be processed on the same date, i.e, 15th September'23 only. Also, Practice Site payment for the set of 3 solutions submitted in August'23 will be processed by 20th September'23.

How are Payments processed in Chegg?

We process Expert payments once a month. 

Payments are processed through NEFT Bank transfer by 15th of Every month for the solutions submitted in the last month between 1st-31st.

For Example- For all the Valid responses submitted by an expert between 1st-31st August'23, payments will be processed by 15th September'23.

You can check out the following video as well for more information:

Will I be notified how much payment I will be getting in a month?

You shall receive details of your earning for the current month on/before 13th (date) of the subsequent month on the Expert Payment Dashboard’s Payment Certificate section: and the corresponding payments would be processed to your bank account by 15th (date).

EHPD Login steps

To log in to the Expert Payment Dashboard:

2) You need to sign up mandatorily first. Sign up with your Chegg registered email id. Click Sign up and enter your name, Chegg registered email id and verify the captcha.

3) You will receive an email from: containing the invitation and a link to create a new password. Click on the link to create a new password and set up your payment dashboard password.

If already signed up, kindly ignore the above step.

You can sign in with your Chegg registered email ID and password on the above link.

If you’ve newly signed up, you will be redirected to the Terms and Conditions section). Please read and accept the Terms and Conditions & submit your name too, as mentioned on your PAN card (no short forms).

Check the following video regarding the Expert Payment Dashboard walkthrough:

Note: While logging in the Expert Payment Dashboard, if you are facing "No Account in EHPD" error,  please sign up again & check your mailbox's spam folder too for password reset mail.

My payment was not received in my bank account (Return back payment)?

If you have not received your payments even after 22nd of the month, then your bank refused to process even after we tried processing your payments. Don't worry, your payment is safe with us, and we'll try and process it again in the next payment cycle.

Payments are reversed mainly due to one/more of following reasons: 

1. Bank details submitted by you are incorrect.

2. Your bank details pertain to an account which is not operational.

3. Bank details provided by you pertain to an account which is JOINTLY held by more than 1 party.

4. Your name as per our records does not match with the name available in bank records.

How can I update my bank details? 

We do not allow any Bank/Pan details change in our system.

Only in case of Bank Merger/Closure, we allow bank details modifications.

For bank account closure/merger, please share bank closure/suspension/merger documents such as SMS/email from the bank. Also, the bank details should be yours.

Then, we will share you the link to update your bank details and will update your bank details in our records, after verification.

To learn more about Bank, IFSC & Mobile details update, watch the following video:

Can I submit my parent's/friend's bank details?

Sorry, we ONLY accept details of bank accounts that have been opened in your name (Joint Accounts are also not accepted). 

In case you submit the account details do not belong to you, your details will not be processed and hence no payment will be processed.

Why have you deducted 10% TDS from my Payment?

As per the Income Tax Guidelines:
We are required to deduct 10% TDS (Tax Deducted At Source) on all Expert payments that we process. For all such deductions made, we will provide you with a TDS certificate/Form 16A every quarter which you may use for claiming IT refunds (if eligible) at the time of filing your Income Tax Returns.

You can claim your deducted TDS by filing Income tax returns, please refer to a professional Chartered Accountant.

My payment is not included in the TDS!

Payment credited month is considered for TDS submission. For example, the payment for March 2022 was carried out in April 2022, so the TDS consideration will be for April in the case of the March payout.

Note: Q4 (January-March 2023) TDS - Form 16A is now available in the Expert Payment Dashboard. Q1 (April-June 2023) TDS - Form 16A will be available by 15th October 2023 due to some techncal issue in the Government's portal.

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