A Guide to Fixing Technical Issues on Chegg Website
The “My Stats” table is not getting updated; please help.
At times, due to temporary technical glitch/delay, you may see your solution count on the stats table to be less or not updated. If your count does not get updated within 24 hrs, please raise a ticket.
I’m seeing the “Solution size is longer than expected” error.
This issue is already forwarded to the tech team, and they are working on increasing the authoring size. Meanwhile, we request you to kindly shorten your solution as per the size.
The “My Stats” table is not getting updated; please help.
At times, due to temporary technical glitch/delay, you may see your solution count on the stats table to be less or not updated. If your count does not get updated within 24 hrs, please raise a ticket.
I’m seeing the “Solution size is longer than expected” error.
This issue is already forwarded to the tech team, and they are working on increasing the authoring size. Meanwhile, we request you to kindly shorten your solution as per the size.
Something went wrong error on Chegg Q&A
Your account is working fine, and the above errors are temporary technical errors. You may try deleting your browser history cache and cookies and try authoring again. You can also try authoring from a different browser or sign out and sign in once again.
The Chegg website is showing a blank screen: You may not be able to access your account through a laptop due to a service provider or device issue. We request you to kindly either use incognito mode, or change your network provider, or use a different device.
Verify as human: We request you to kindly either use incognito mode, or change your network provider or use a different device. If you still face the errors, please share the video of the errors once again by raising a ticket.
Our tech team is working towards a permanent fix for the above issues. Request your patience and co-operation for the same.
Auto Skip: My question got skipped automatically; what to do?
Questions on Q&A get skipped automatically because of the following reasons:
• Log in from multiple browsers
• Disruption of internet connection
• Leaving computer/laptop screen inactive for more than 15 minutes.
Please make sure that you do not let the above three reasons to occur and always clear your browser history, cache, and cookies for a better authoring experience.
If the problem persists, please raise a ticket.
I am getting the same questions again and again on my authoring page even after skipping it multiple times; what should I do?
Sometimes questions get locked in the browser and appear repeatedly after skipping.
We recommend you kindly log out and log in again after clearing your browser history, cache, and cookies, or you can log in from another browser.
Your account is working fine, and the above errors are temporary technical errors. You may try deleting your browser history cache and cookies and try authoring again. You can also try authoring from a different browser or sign out and sign in once again.
The Chegg website is showing a blank screen: You may not be able to access your account through a laptop due to a service provider or device issue. We request you to kindly either use incognito mode, or change your network provider, or use a different device.
Verify as human: We request you to kindly either use incognito mode, or change your network provider or use a different device. If you still face the errors, please share the video of the errors once again by raising a ticket.
Our tech team is working towards a permanent fix for the above issues. Request your patience and co-operation for the same.
Auto Skip: My question got skipped automatically; what to do?
Questions on Q&A get skipped automatically because of the following reasons:
• Log in from multiple browsers
• Disruption of internet connection
• Leaving computer/laptop screen inactive for more than 15 minutes.
Please make sure that you do not let the above three reasons to occur and always clear your browser history, cache, and cookies for a better authoring experience.
If the problem persists, please raise a ticket.
I am getting the same questions again and again on my authoring page even after skipping it multiple times; what should I do?
Sometimes questions get locked in the browser and appear repeatedly after skipping.
We recommend you kindly log out and log in again after clearing your browser history, cache, and cookies, or you can log in from another browser.
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