We are excited to announce enhancements to our support system aimed at elevating your experience with us!
Note -When escalating an issue to the escalation desks, please ensure to include the ticket number of the previously resolved query provided by the support desk. If the concern has not been previously resolved by the support team, your ticket will be forwarded to the support team from the escalation desk
We are introducing two new escalation levels to ensure your concerns are promptly addressed:
Level 1 | |
Level 2 |
In the event that you find the resolution provided by our support team unsatisfactory, you are encouraged to escalate your query to Level 1. If further assistance is required, please do not hesitate to escalate it to Level 2. These escalation emails should be utilized exclusively for such situations.
We urge you to utilize this escalation route judiciously, reserving it for critical moments that necessitate extra attention. Our primary goal is to offer you the support you deserve while maintaining an efficient process.
We appreciate your cooperation and understanding in this matter.