Expert support system is now upgraded!

Expert support system is now upgraded!

We are excited to announce enhancements to our support system aimed at elevating your experience with us!

Note -When escalating an issue to the escalation desks, please ensure to include the ticket number of the previously resolved query provided by the support desk. If the concern has not been previously resolved by the support team, your ticket will be forwarded to the support team from the escalation desk

We are introducing two new escalation levels to ensure your concerns are promptly addressed:


In the event that you find the resolution provided by our support team unsatisfactory, you are encouraged to escalate your query to Level 1. If further assistance is required, please do not hesitate to escalate it to Level 2. These escalation emails should be utilized exclusively for such situations.

We urge you to utilize this escalation route judiciously, reserving it for critical moments that necessitate extra attention. Our primary goal is to offer you the support you deserve while maintaining an efficient process.

NOTE - Manager Support mailbox is now non-operational.

We appreciate your cooperation and understanding in this matter.



    • Related Articles

    • CEA (aka Sia) Chegg Expert Assistant

      CEA- Chegg Expert Assistant Check out the video to learn more about CEA: Got queries? Now interact with Cea (a.k.a Sia), our Chegg Expert Assistant, and get solutions to your queries, 24*7*365. Link- www.bit.ly/chegghelp
    • Chegg Expert Platform 2.0: A More Convenient and Efficient Way to solve questions

      Chegg Expert Platform 2.0 We’ve built a new experience for better quality and convenience for you. Please submit your feedback or report a bug for expert platform 2.0 here. Check out this video to know more about Expert platform 2.0 Features of ...
    • Expert Reviewer Opportunity - Live Review - For selected experts only

      Chegg brings you a new & amazing earning opportunity – Expert Reviewer Opportunity. As an Expert Reviewer (ER), you will be reviewing the solutions submitted by other experts on the Chegg Q&A board as per review guidelines. The reviewing opportunity ...
    • How to submit good-quality reviews (Expert Reviewer Opportunity)?

      To submit good quality reviews and maintain a good Review Accuracy Score on the Expert Review Platform, follow the given points: a. Reviewing the SOP document is very crucial, dive into it in detail and select correct review inputs for the reason ...
    • TDS - Form 16A for Q3 of 2023-2024 is now available

      TDS - Form 16A for Q3 (Oct-Dec'23) of 2023-2024 is now available, request you to visit Expert Payment Dashboard or connect with your Subject Coordinator. TDS - Form 16A for Q4 (Jan-Mar'24) will be available by 10th of July'24. Why have you deducted ...