What are Chegg quality reviews?

Quality Review

Quality reviews are the feedbacks given by our in-house team of experts for accuracy, thoroughness, and adherence to the Q&A guidelines that experts received on solutions. Your solutions are evaluated by our Quality team and depending on their quality are given a score ranging from 0-5. 
We advise you to use the Quality reviews to improve your answering quality and make sure not to repeat the same mistakes. This way, you can refine your solutions and offer the best solution to students. We will surely provide timely and regular feedbacks on your solutions. For further information, check out the video below:




Let us also walk you through some of the most common and frequent reasons experts receive in their Quality Review:

1) Answer with Missing steps/Incomplete Answer/Missing explanation- In this case, you have either not provided the complete steps or have provided a direct or an answer without a complete explanation. For example – if you have received a question to explain photosynthesis, then in that case you need to provide the solution with a proper definition about photosynthesis, followed by its concepts, and provide a proper explanation along with a well-labeled diagram if required.

2) Plagiarized Answer-Plagiarism is the practice of taking someone else's work or ideas and passing them off as one's own. 
Different forms of plagiarism include Copying from other sources, Rearranging sentences, Partial sentence plagiarism, Copying diagrams, charts and graphs. Please note: Chegg follows a zero-tolerance policy against plagiarism. Answer Copied link is always provided by our quality team for your reference. In case you get the same question that you have previously answered, always add more explanation/steps to your solution for students’ better learning experience and do not use the same image too.

3) Typo/Spelling/Grammar Mistakes- This reason implies that your solution is conceptually correct, however, there are a few typo/spelling/grammatical mistakes in your solution. To provide good quality solutions, it is also important to make sure the solution is without any typo or is grammatically correct.

4) Honor Code Violation (HCV)- Please do not answer if the question comes under the category quiz, Test, Exam. Attempting such questions comes under HCV. Also, questions containing the name of the university, author or professor names, book name, publication name or logo, third party links, external URL logo, name, trademark, and copyright content should not be answered and skipped with a valid reason code. In case of cropped output image or screenshot- cropped part should be without the third-party IDE name or logo or external link. Please avoid posting screenshots that are uncropped. Promoting other websites/products are considered to be an abuse of the system. 

5) Honor Code Violation (HCV)-Direct Answer- Submitting Direct solutions are not allowed and is considered as an Honor code violation

6) Answered Invalid Questions- In case you get a question, which comes under the ‘’unsolvable’’ question category, for example, the question is activity/opinion-based, then in these cases the experts are advised not to attempt such questions as there is no universally correct solution for them. If the question is not completely readable or the question is not complete (even when the data is written by the student separately/available in public separately/can be deduced), please skip those questions under the "Needs more info" category. 

7) Abused Answer- Answering a question that violates the Chegg honor code will be considered as an abused solution. Authoring incomplete/invalid questions, questions containing third-party URLs, or the above violation terms. Such questions should be skipped under the abusive/spam category as providing solutions to such questions is also an abuse to the system. In the review, you will also get the exact reason for considering it as an abused solution.

8) Poor handwriting/visibility or blurred image- You need to always make sure that whenever you upload an image based on a handwritten solution, the document should be in neat and clean handwriting. Also, you need to make sure the uploaded document is readable to the students. For a better CF score, always try to submit typed solutions.

9) Diagram/Table/Plot or relevant data missing- It is extremely important to provide a solution with complete information, for providing better quality solutions to our students. In case you miss out to provide a supporting diagram/table/plot or any relevant data in your solution, then you will get a quality review under this reason.


Please note:
1. Every month, we will be sharing the number of Valid responses submitted by you over emails. You will get payment for all the valid responses you submit by 12th of the current month for valid responses submitted in the previous month.
2. Note: Our in-house Quality review team keeps reviewing your solutions and periodically shares feedback.
3 Also, we do not process Quality review check for any specific question ids on request.
4. Incase you are not satisfied with the Quality review, you can raise a request for re – review but always make sure that you provide complete information such as – question ID/ answer ID, along with well explained justification as to why according to you, the question is correct.

How often will I get the quality reviews?

You will receive the quality reviews more frequently if you are regular on Chegg Q&A Board.
Note: The more you answer, the faster you will receive the quality review.

My account has been put into a probationary period, what do you mean by that?

As per Chegg Q&A guidelines if an expert fails to meet the authoring standards then the account of that expert may falls into probation period. In this period the solutions are closely monitored for seven days and if the expert still not answering according to the Chegg Q&A guideline his/her answering rights are immediately revoked. In short, falling into probation period is a warning intimation that one receives for not providing quality solutions.


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