Q. Will I still be able to log into the platform until March 18?
o Yes. You will continue to have access to the Chegg Study platform until March 18, 2026, when operations conclude.
o You can continue working and answering questions as usual until that date.
Q. Can I continue completing assignments or answering questions during this period?
o Yes. You may continue to work till March 18, 2026.
o After that, access to the platform and question queue will be disabled as Chegg Study transitions to its new model.
Q. Will I be paid for the work I complete before March 18, 2026?
o Absolutely. All work completed and approved before March 18 will be paid according to the standard payment schedule.
o There are no changes to the payment process during this transition period.
Q. Will I lose access to my payment history or account information?
o After March 18, access to authoring on the Chegg Study expert portal will end.
o We recommend downloading any personal records or payment information you may want to keep before that date.
Q. Why is Chegg ending this part of the business?
o Chegg announced a company-wide restructuring to focus on its strongest growth opportunities, Busuu and Chegg Skills.
o Chegg Study will continue to exist but in a more streamlined, AI-supported model
Q. Does this mean my contract is ending permanently?
o Your engagement as part of the Managed Network of Expert (MNE) will end when Chegg Study operations conclude on March 18, 2026.
o At this time, there are no additional freelance opportunities being offered through Chegg, but we’ll communicate if that changes in the future.
Q. Who should I contact if I have questions about my account or payments?
o Please reach out to
eas_support@chegg.com for any questions related to your account, payments, or transition timeline. Our team is available to support you throughout this process till March 31, 2026.
Q. What will happen to the content I’ve created for Chegg Study?
o All materials created for Chegg Study are the property of Chegg and will remain part of the platform’s content library, helping students and learners in the future.
Q. How will this affect students using Chegg Study?
o Chegg Study will continue to serve students, but through a smaller, AI-driven operation supported by a dedicated team in India.
o The goal is to ensure learners continue to receive accurate and reliable study help, while Chegg evolves to meet changing student needs.
Q. What happens to outstanding balances or incentives after closure?
All verified pending balances, bonuses, and incentives will be processed in the final payment cycle for the month of March 2026 (to be paid in April 2026). We encourage Experts to ensure that their bank account and IFSC details are accurate and up to date to avoid any delays in payment processing.
Q. What if I have unanswered questions in my queue on March 18?
Please complete and submit all pending questions by 11:59 PM IST on March 18, 2026. Any questions left in progress after this time will be automatically retracted and will not be eligible for review or payment.
Q. Will expert support remain available after March 18?
Yes, but with limited capacity. Expert Support will remain available through the Helpdesk until March 31, 2026, to assist with payment-related queries.
Q. How can I stay informed about updates during this transition?
All important updates and information will be shared through your registered email address and in the announcements section of the Q&A Support Portal. Please ensure your contact details are accurate and remain updated.
• TAX QUESTIONS
o Where can I see my monthly payment slips?
You can view and download the monthly payment slips from expert.chegg.com
o Where do I submit my refute claims?
QC refute claims will no longer be accepted with immediate effect.
o Will I get my Form 16 on the same payment page? By which date?
Yes, your Form 16 (Tax certificate) will be updated Quarterly.
o Will I get my GST payouts in the same month, separately?
GST-registered Experts’ final GST payouts will be processed by April 2026 after the receipt of valid and correctly submitted GST invoices.