FAQs (Frequent Ask Questions)
1) I'm not able to access my account as it is revoked, please reinstate!
Once revoked, the account cannot be reinstated in the same or any other subject. Payments are processed by the 15th of every month for the valid solutions. To avoid revocation, please follow Chegg Authoring Guidelines through and through.
2) My IFSC code has been
changed due to bank merger or shift in branch. Can I change it?
Yes, you can update your
IFSC code. Raise a ticket with the proof (updated passbook/Cheque book/m-passbook/SMS/Email from the bank with the new IFSC code).
3) Can I change my Q&A subject
preference?
You
are expected to work only in subjects allocated to you at the time of your
registration. We do not entertain any subject modification requests.
4) I am an expert at Chegg
and have provided solutions, can I get experience certificate?
Yes, every expert with at least 1 solution can
download their certificate from the Payment dashboard. Refer this video
for more info. Please note: Chegg does not provide a relieving letter to any expert.
5) When will I get paid for my solutions?
Payments are processed by 15th of every month for all valid solutions submitted in the previous month between 1st-31st/30th. For example, Payment for the solutions submitted in the month of May will be processed by 15th June and so on.
6) From where I can
download my payment details?
7) My
stats are not updating. What should I do?
It takes 30 minutes for the
stats to update, but kindly wait for 24 hours. If stats do not update, write to
us along with a screenshot of the issue.
8) Does my CF score or solution quality have any impact on my payment?
Yes, maintaining a healthy CF Score is essential for receiving payments.
If the quality of your solutions drops below our quality standards, Chegg
reserves the right to deduct appropriate amount from your payouts. Please note that payments are not made for HCV violated/Red badge solutions.
9) Do I get to know details of the solutions for which payments were deducted
by Chegg for not conforming to quality standards?
No. When our in-house team identifies an solution that does not conform to
our quality standards, the solution gets deleted from our platform immediately to
ensure students do not have a poor learning experience. Once the solution is
deleted, you would not be able to view the same.
10) My payment has
returned bank, I have received a link to update my bank details. When will my
payment be credited?
After successful verification of your bank details,
your payment will be credited in the next month payment cycle.
11) What do I do if I exceed my authoring threshold limit for the day?
You can come back the next day to submit more solutions. Your daily
authoring threshold gets revised basis on your daily performance. The better
you perform; the higher will be your authoring limit.
12)
Who evaluates my solutions? When do I get a feedback report?
Our in-house team evaluates the quality of your solutions for accuracy and
conformance to authoring guidelines on regular intervals and shares a feedback
report in "My answers" section of your authoring dashboard.
13) Student has downvoted my correct solution, what to do?
Please note that student provide rating as per their understanding of the concept from your solution. You can receive multiple ratings from many students but one student can provide one rating only on a single solution. Student ratings cannot be altered or changed. You can get an upvote and downvote on the same solution as another student can also dislike the solution.
14) I am getting
something went wrong error. What should I do?
It might be a temporary
error, try in different browser, if the problem persists write back to us with
a screenshot.
15) How can I calculate my CF score?
You can calculate your CF
score using this formula: (positive ratings/total ratings*100). Refer this video for more info.
16) Can I opt out?
Yes, you can. But you cannot join back in same or
different subject. Write to us, we will help you in
opting out.
17) Can I edit/comment on my solution?
In Expert platform 2.0, you cannot edit/comment on your solution.
18) Can I update my email
id?
No expert is not allowed to update the email id after
successful registration.
19) Can I update my mobile
number?
No. We entertain mobile number update request only in case of theft or contact number not in use.
20) How many questions can I skip? Can it revoke my account? Does Exiting questions will impact on my performance/CF score?
You can skip as many questions as you like. However, please ensure you
select the correct skip reason while skipping because wrong skip reason would
be considered as an abusive activity. No, Exiting questions will not impact your perfomance. Please feel free to solve only those questions in which you are 100% confident.
21) Is the hiring currently
open?
22) I am getting “you
are a robot” error, is my account revoked?
No, it is the browser or search engine
problem. Kindly change the browser, if the problem persists, write back to
us.
23) Where can I get
the authoring guidelines?
You can download authoring guidelines from this link. For specific platform 2.0 authoring
guidelines click here
24) I have applied for
Basic math but has been provided with Geometry/Algebra/prealgebra. What
should I do?
Do not worry these
subjects are part of Basic Math only.
25) Am I eligible for
Bonus?
You will be communicated via
mail if there would be any Bonus scheme running.
26) What is Automated Solutions on Chegg Q&A? Is there any pay difference in normal vs AE solutions?
To save your time, For some questions, our system will generate automated solutions that will be available on the authoring window. You can accept and submit, edit the suggested solution or reject the suggested solution. There is no change in pay out in both types of solutions. Please note that The quality of the solution should be ensured at all times even if you use system-generated Automated Solutions.
27) My dashboard says no questions in the queue, please help!
You're not seeing any questions because all available questions have been locked by other experts for authoring. You can either try and refresh your page at different time intervals or login later to view questions in your subject. Also, the question volume is comparatively low on the weekends.
28) What is the best time to login?
On Chegg Q&A Board, students post most of their questions between 1AM and 8AM everyday. Therefore, to solve more questions from your favorite topics, we recommend you to login during this time so that you can maximize your earnings.
29) What is the best time to login?
On Chegg Q&A Board, students post most of their questions between 1AM and 8AM everyday. Therefore, to solve more questions from your favorite topics, we recommend you to login during this time so that you can maximize your earnings.
30) Can I attempt those questions in which marks/point/exam etc terms are mentioned
No, Please refer to the authoring guidelines here.
31) What is Equation renderer?
This new tool on Expert Platform 2.0 helps you in writing multiple mathematical equations in a latex form in your solution. Please refer the link to learn more about equation renderer.
32) What is New libraries in Maths tools in Expert platform 2.0?
The Library Tooltip can also be used to add content. Click the “Show Tooltip" button to expand the Library, and click any of the symbols, expressions, or equations to insert into the editor. For more info, please click here.
33) I Have not received any student rating on questions. Will my account get revoked/how will it affect my payment?
Generally, it takes 7-10 days for your solutions to get rated by students. Students may or may not rate all of your submitted solutions. Kindly need not to worry as you will paid for all the valid solutions that you submit irrespective of student ratings.
34) What is Check My Structure (CMS)?
When you have completed your solution and you click on "Submit your answer", your solution will be evaluated by our new feature CMS- Check my structure that helps you author better quality step by step solutions. Until you get a minimum CMS score of 75%, you will not be able to submit your solution. To learn more Click Here