FAQs (Frequent Ask Questions)
1.) My IFSC code has been
changed due to bank merger or shift in branch. Can I change it?
Yes, you can update your
IFSC code. Raise a ticket with the proof (updated passbook/Cheque book/m-passbook/SMS/Email from the bank with the new IFSC code).
2.) Can I change my Q&A subject
preference?
You
are expected to work only in subjects allocated to you at the time of your
registration. We do not entertain any subject modification requests.
3.) I am an expert at Chegg
and have provided solutions, can I get experience certificate?
Yes, every expert with at least 1 solution can
download their certificate from the Payment dashboard. Refer this video
for more info. Please note: Chegg does not provide a relieving letter to any expert.
4.) When will I get paid for my answers?
Payments are processed by 15th of every month for all valid answers
submitted in the previous month between 1st-31st/30th.
5.) From where I can
download my payment details?
You can download your payment details from your
payment dashboard. Refer this video for more info.
6.) My
stats are not updating. What should I do?
It takes 30 minutes for the
stats to update, but kindly wait for 24 hours. If stats do not update, write to
us along with a screenshot of the issue.
7.) Does my CF score or answer quality have any impact on my payment?
Yes, maintaining a healthy CF Score is essential for receiving payments.
If the quality of your answers drops below our quality standards, Chegg
reserves the right to deduct appropriate amount from your payouts.
8.) Do I get to know details of the answers for which payments were deducted
by Chegg for not conforming to quality standards?
No. When our in-house team identifies an answer that does not conform to
our quality standards, the answer gets deleted from our platform immediately to
ensure students do not have a poor learning experience. Once the answer is
deleted, you would not be able to view the same.
9.) My payment has
returned bank, I have received a link to update my bank details. When will my
payment be credited?
After successful verification of your bank details,
your payment will be credited in the next month payment cycle.
10.) What do I do if I exceed my answering threshold limit for the day?
You can come back the next day to submit more answers. Your daily
answering threshold gets revised basis on your daily performance. The better
you perform; the higher will be your answering limit.
11.)
Who evaluates my answers? When do I get a feedback report?
Our in-house team evaluates the quality of your answers for accuracy and
conformance to answering guidelines on regular intervals and shares a feedback
report on your registered email ID from QualityReviews@chegg.com.
12.) I have an
upvote and downvote on the same solution. What should I do?
You can get an upvote and
downvote on the same solution as another student can also dislike the solution.
13.) I am getting
something went wrong error. What should I do?
It might be a temporary
error, try in different browser, if the problem persists write back to us with
a screenshot.
14.) How can I calculate my CF score?
You can calculate your CF
score using this formula: (positive ratings/total ratings*100). Refer this video for more info.
15.) Can I opt out?
Yes, you can. But you cannot join back in same or
different subject. Write to us, we will help you in
opting out.
16.) Can I edit/comment on my solution?
In Expert platform 2.0, you cannot edit/comment on your solution.
17.) Can I update my email
id?
No expert is not allowed to update the email id after
successful registration.
18.) Can I update my mobile
number?
No expert is not allowed to update the
mobile number after successful registration.
19.) How many questions can I skip? Can it revoke my account?
You can skip as many questions as you like. However, please ensure you
select the correct skip reason while skipping because wrong skip reason would
be considered as an abusive activity.
20.) Is the hiring currently
open?
21.) I am getting “you
are a robot” error, is my account revoked?
No, it is the browser or search engine
problem. Kindly change the browser, if the problem persists, write back to
us.
22.) Where can I get
the answering guidelines?
You can download answering
guidelines from this link. For specific platform 2.0 answering guidelines click here
23.) I have applied for
Basic math but has been provided with Geometry/Algebra/prealgebra. What
should I do?
Do not worry these
subjects are part of Basic Math only.
24.) Am I eligible for
Bonus?
You will be communicated via
mail if there would be any Bonus scheme running.