1) I'm not satisfied with the quality review I got on my solution, please help me!
If you are not satisfied with a quality review, find the respective solution in the My solutions, click on the associated review, choose thumbs up or thumbs down feature and add your feedback. Our team will review it, and any applicable changes will be accessible in the "My solutions" section within 3-4 weeks. For additional details, refer to this link.
2) My Authoring limit/price multiplier is not increasing/have decreased, why?
If you are not satisfied with a quality review, find the respective solution in the My solutions, click on the associated review, choose thumbs up or thumbs down feature and add your feedback. Our team will review it, and any applicable changes will be accessible in the "My solutions" section within 3-4 weeks. For additional details, refer to this link.
3) My Q&A says no questions in the queue, please help! What is the best time to login?
All available questions may have been locked by other experts for authoring. Either try and refresh your page at different time intervals or log in later, students post most of their questions between 1AM and 8AM every day. We suggest you to log in during this time to maximize your earnings, also, the question volume is comparatively low on the weekends.
4) I'm not able to access my account as it is revoked; please reinstate!
Once revoked, an account cannot be reinstated in the same or any other subject. Payments are processed by the 15th of every month for the valid solutions. To avoid revocation, please follow the Chegg Authoring Guidelines through and through.
5) My IFSC code has been changed due to a bank merger or shift in branch. Can I change it?
Yes, you can update your IFSC code. Raise a ticket with the proof (updated passbook/Cheque book/m-passbook/SMS/Email from the bank with the new IFSC code).
6) When will I get paid for my solutions?
Payments are processed by the 15th of every month for all valid solutions submitted in the previous month between 1st –and 31st/30th. For example, payment for the solutions submitted in the month of May will be processed by 15th June, and so on.
7) From where can I download my payment details?
8) Do I get to know details of the solutions for which payments were deducted by Chegg for not conforming to quality standards?
No. When our in-house team identifies a solution that does not conform to our quality standards, the solution gets deleted from our platform immediately to ensure students do not have a poor learning experience. Once the solution is deleted, you will not be able to view the same.
9) My payment has been returned back; I have received a link to update my bank details. When will my payment be credited?
After successful verification of your bank details, your payment will be credited in next month's payment cycle.
10) A student has downvoted my correct solution; what to do? How can I calculate my CF score?
Students provide ratings as per their understanding of the concept from the solution which cannot be altered or changed other than the students themselves. You can receive multiple different ratings from many students, but one student can provide only one rating on a single solution. CF score is calculated using this formula: (positive ratings/total ratings*100). Refer to this video for more info.
11) Who evaluates my solutions? When do I get a feedback report?
Our in-house team evaluates the quality of your solutions for accuracy and conformance to authoring guidelines on regular intervals and shares a feedback report in the "My solutions" section of your Chegg Q&A.
12) I have not received any student rating on questions. Will my account get revoked/how will it affect my payment?
Generally, it takes 7-10 days for your solutions to get rated by students. Students may or may not rate all of your submitted solutions. Kindly need not worry, as you will be paid for all the valid solutions that you submit, irrespective of student ratings.
13) How many questions can I skip? Can it revoke my account? Does existing questions impact my performance/CF score?
You can skip as many questions as you like. However, please ensure you select the correct reason while skipping because selecting the wrong reason would be considered an abusive activity. No, existing questions will not impact your performance. Please solve only those questions which you are 100% confident about.
14) Can I change my Q&A subject preference? Can I opt out?
We do not entertain any kind of subject modification (change, add and remove) requests. You can opt-out, but you cannot join back in the same or different subject. Write to us, and we will help you.
15) My stats are not updating. What should I do?
It takes 30 minutes for the stats to update, but kindly wait for 24 hours. If stats do not update, write to us along with a screenshot of the issue.
16) Can I attempt questions with terms like marks, points, exam etc.? Where can I get the authoring guidelines
No. Please refer to the authoring guidelines here.
17) I am getting the “something went wrong” error. What should I do?
It might be a temporary error; try working on a different browser. If the problem persists, write back to us with a screenshot. To learn more, click on this link.
18) I want to solve via phone/mobile on Platform 2.0!
This experience works best on a PC/laptop. Some features may not work while solving through mobile.
19) I am an expert at Chegg and have provided solutions; can I get an experience certificate?
Yes, every expert with at least 1 solution can download their certificate from the Payment dashboard. Refer to this video for more info.
20) Can I update my email ID? Am I eligible for Bonus?
No expert is allowed to update the email ID after successful registration. You will be communicated via mail if there would be any Bonus scheme running.