most common questions

Frequently Asked questions

FAQs (Frequent Ask Questions) 


1.) My IFSC code has been changed due to bank merger or shift in branch. Can I change it? 


Yes, you can update your IFSC code. Raise a ticket with the proof (updated passbook/Cheque book/m-passbook/SMS/Email from the bank with the new IFSC code).

 

2.) Can I change my Q&A subject preference?


You are expected to work only in subjects allocated to you at the time of your registration. We do not entertain any subject modification requests.

 

3.) I am an expert at Chegg and have provided solutions, can I get experience certificate? 

Yes, every expert with at least 1 solution can download their certificate from the Payment dashboard. Refer this video for more info. 
Please note: Chegg does not provide a relieving letter to any expert.

4.) When will I get paid for my answers?

Payments are processed by 15th of every month for all valid answers submitted in the previous month between 1st-31st/30th.

 

5.) From where I can download my payment details? 

You can download your payment details from your payment dashboard. Refer this video for more info.

 

6.) My stats are not updating.  What should I do?


It takes 30 minutes for the stats to update, but kindly wait for 24 hours. If stats do not update, write to us along with a screenshot of the issue.  

 

7.) Does my CF score or answer quality have any impact on my payment?

Yes, maintaining a healthy CF Score is essential for receiving payments. If the quality of your answers drops below our quality standards, Chegg reserves the right to deduct appropriate amount from your payouts. 

8.) Do I get to know details of the answers for which payments were deducted by Chegg for not conforming to quality standards?

No. When our in-house team identifies an answer that does not conform to our quality standards, the answer gets deleted from our platform immediately to ensure students do not have a poor learning experience. Once the answer is deleted, you would not be able to view the same.

 

9.) My payment has returned bank, I have received a link to update my bank details. When will my payment be credited? 


After successful verification of your bank details, your payment will be credited in the next month payment cycle. 

 

10.) I have received 1 failed Comis review, will my account get revoked if I get 1 more? 


Yes, your account will be revoked after 2 failed reviews. Also, your account can be revoked if our quality team observes any decline in quality or any abusive activity.

 

11.) What do I do if I exceed my answering threshold limit for the day?

You can come back the next day to submit more answers. Your daily answering threshold gets revised basis on your daily performance. The better you perform; the higher will be your answering limit.

 

12.) Who evaluates my answers? When do I get a feedback report?


Our in-house team evaluates the quality of your answers for accuracy and conformance to answering guidelines on regular intervals and shares a feedback report on your registered email ID from comis@chegg.com.

 

13.) I have an upvote and downvote on the same solution. What should I do?


You can get an upvote and downvote on the same solution as another student can also dislike the solution. 

                      

14.)  I am getting something went wrong error. What should I do?


It might be a temporary error, try in different browser, if the problem persists write back to us with a screenshot.

 

15.) How can I calculate my CF score? 


You can calculate your CF score using this formula: (positive ratings/total ratings*100). Refer this video for more info.

 

16.) Can I opt out? 


Yes, you can. But you cannot join back in same or different subject. Write to us, we will help you in opting out.

 

17.) Can I edit my solution? 

Yes, but frequent editing will be considered as an abusive activity. 

  

 

18.) Can I update my email id? 


No expert is not allowed to update the email id after successful registration. 

 

19.) Can I update my mobile number? 


No expert is not allowed to update the mobile number after successful registration. 

 

20.) How many questions can I skip? Can it revoke my account?

You can skip as many questions as you like. However, please ensure you select the correct skip reason while skipping because wrong skip reason would be considered as an abusive activity.

 

21.) Is the hiring currently open? 

For any hiring related queries reach out here: (experthiring@chegg.com) 

 

22.) I am getting “you are a robot” error, is my account revoked? 

No, it is the browser or search engine problem. Kindly change the browser, if the problem persists, write back to us. 

 

23.) Where can I get the answering guidelines? 


You can download answering guidelines from this link.

 

24.) I have applied for Basic math but has been provided with Geometry/Algebra/prealgebra. What should I do? 


Do not worry these subjects are part of Basic Math only. 

 

25.) Am I eligible for Bonus? 


You will be communicated via mail if there would be any Bonus scheme running. 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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